Medical FAQ

The image must be obtained with a smartphone camera or with a mid-range or high-end reflex camera.

No, quantusSKIN is designed to work only with images in PNG or JPEG format.

Download the image from the device to a USB disk or to a drive on the hard disk of the computer with which you access the quantusSKIN platform.

If you are using a smartphone, you can also access the application by pressing here from the device and upload the image by selecting it from the device's image gallery.

For the correct functioning of quantusSKIN, the image must meet the following requirements:

  • Image obtained with a smartphone camera or with a medium or high range reflex camera
  • It is recommended to use a resolution around 2 Mpx, never less than 0.5 Mpx
  • The system accepts all image sizes, but will rescale them to 1200x1200 px. Therefore, it is recommended to adjust to that size as much as possible
  • Only JPEG or PNG image format is supported
  • The dermatological lesion to be analyzed must be completely visible and in the center of the acquired image, occupying at least 2/3 of the image
  • The image must not be treated with any light filter
  • No measurements or markers should appear on top of the lesion
  • Whenever possible, no other spot or mole should appear next to the lesion to be analyzed If not possible, it should be the largest and most centered of them all
  • Whenever possible, no body parts other than the skin and the lesion should be visible on the image
  • As far as possible, avoid placing hairs in front of the lesion to be analyzed

Access the website of quantusSKIN and follow the next steps:

First press the ACCESS button in the upper right corner

Then enter your account details and press the ENTER button. If you do not have this access data, please contact quantusSKIN customer service using the email address support@quantusskin.org or by pressing on the Leave a Message tab

It may be the case that when you try to access the application, the following messages are displayed in red

Incorrect username / password. Please try again

Make sure you have entered your username and password properly. Remember that there can be no blank space after the username.

If you are sure that you have entered your username correctly, then the problem may be with your password. If you want, you can generate a new one by following the steps indicated in the question "How can I recover my password?"

If you still have problems with access, please contact quantusSKIN customer service using the email address support@quantusskin.org indicating the name of the hospital, clinic or office for which you work.

You must contact customer service using the email address: support@quantusskin.org indicating the name of the center for which you work .

1. Access the website of quantusSKIN. Click on the blue "Access" button

2. Click on the link "You have forgotten your password" and enter your email. If the email is registered in the system, you will receive an email.

3. Go to your email account and open the email with the subject "Request to change password"

4. Click on the link in the email and in the form that appears, enter a new password twice and click the Send button. Remember that it must be at least 8 characters long.

The error is displayed next to the images (see image below) that have not been uploaded correctly. This may be due to:

  • It is not a JPEG or PNG file
  • It is not an image; for example, it's a video
  • Upload error

If there has been an error in the upload and you have verified that the image is in the correct format, try uploading again and if the problem persists contact us via email at support@quantusskin.org

quantusSKIN is not able to automatically detect if the acquired image is correct, it is the user's responsibility to use the application correctly, for more information on image acquisition please consult the following guide.

Please note that the result should be used as complementary information to other tests in order to make a clinical decision; the result alone does not provide sufficient information to diagnose and make decisions about the patient.

The following table shows the performance range of quantusSKIN®:

To consult your report, once you have received the notification email, you can do two things:

1. Click on the link in the email that will allow you to directly consult the result report (you will only be able to consult it 2 times or within 48 hours after receiving the email)

2. Log in to your quantusSKIN account and go to the results tab, then search for the specific analysis and in the PDF column you will have the report available.

To log in to your Doctor's account, go to www.quantusSKIN.org, click on the blue "Login" button and enter your credentials to access the application.

In case you have forgotten any login details, read the following articles: if you do not remember your username or this one if you do not remember your password.

First log in with your standard user account and follow the steps indicated in the following images.

1. Click on the Upload Image tab, and then on the add image button.

2. Fill in the patient's data.

3. Click on the Continue button and close the dialog box that is displayed.

4. To find out which image to select, click on the thumbnail of each line to see which one best suits the quantusSKIN requirements.

5. Once you know which image to select, click on the button in the Analyze column and finally on the blue Analyze button.

6. The sample has been sent for analysis